Refund policy

Return & Refund Policy

Effective Date: July 30, 2026

Thank you for shopping with OVO Alpha. We value your satisfaction and strive to provide quality products and excellent customer service.

This Return & Refund Policy explains the conditions under which returns, refunds, exchanges, and order cancellations are accepted for purchases made through ovoalpha.com.

By placing an order through our Website, you acknowledge and agree to the terms outlined in this policy.

1. Company Information

Business Name: OVO Alpha LLC
State of Formation: Wyoming
Website: ovoalpha.com
Phone: +1 (307) 310-6304
Mailing Address: 14715 Northern Blvd, Apt 5H, Flushing, NY 11354, United States

2. Return Eligibility

You may request a return if all of the following conditions are met:

  • The return request is submitted within 30 days of receiving your order.

  • The item is unused, unworn, and in its original condition.

  • The item includes all original packaging, tags, manuals, and accessories, where applicable.

  • You provide valid proof of purchase, such as an order confirmation or receipt.

We reserve the right to refuse a return if the returned item does not meet the requirements outlined in this policy.

3. Non-Returnable Items

Unless otherwise required by applicable law, the following items are generally not eligible for return or refund:

  • Gift cards.

  • Downloadable or digital products.

  • Personalized or custom-made items.

  • Clearance or final-sale items.

  • Perishable goods.

  • Products specifically marked as non-returnable at the time of purchase.

  • Products that have been used, damaged by the customer, or altered after delivery.

  • Health, hygiene, or personal-care products that have been opened or used.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged or defective, or if you receive an incorrect item, please contact us within 7 days of delivery.

To help us process your request, please provide:

  • Your order number.

  • A clear description of the issue.

  • Clear photographs showing the product and any visible damage or defect.

After reviewing your request, we may provide an appropriate replacement, exchange, or refund, depending on the circumstances.

5. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer support team using the contact information provided below.

  2. Provide your order number and explain the reason for your return.

  3. Wait for our return instructions and authorization before shipping the item.

  4. Securely package the item and return it to the address provided by our support team.

Important: Returns sent without prior authorization may be delayed, refused, or declined.

6. Return Shipping Costs

Unless the return is due to our error, a defective product, or an incorrect shipment, the customer is generally responsible for return shipping costs.

We recommend using a trackable shipping service when returning an item. OVO Alpha is not responsible for items that are lost or damaged while being returned to us.

7. Refunds

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved or rejected.

If your refund is approved:

  • The refund will generally be issued to your original payment method.

  • Processing times may vary depending on your payment provider or financial institution.

  • Original shipping charges are generally non-refundable unless the return is due to our error or otherwise required by applicable law.

Please note that once we issue a refund, additional processing time may be required by your bank or payment provider before the funds appear in your account.

8. Exchanges

We may offer exchanges for eligible products that are:

  • Damaged.

  • Defective.

  • Incorrectly shipped.

All exchanges are subject to product availability.

If the requested replacement item is unavailable, we may provide another appropriate resolution, such as a refund, where applicable.

9. Order Cancellations

Orders may be canceled before they have been processed or shipped.

Once an order has been processed or shipped, it generally cannot be canceled. In such cases, you may need to follow the return procedure outlined in this policy.

If you need to cancel an order, please contact us as soon as possible.

10. Refused or Undeliverable Shipments

If an order is refused by the customer or returned to us because of an incorrect, incomplete, or undeliverable shipping address provided by the customer, we may deduct applicable shipping and handling costs from any eligible refund.

Additional charges may also apply where permitted by applicable law.

11. Promotional Items and Gifts

If an item purchased as part of a promotion or discount is returned, the refund amount may be adjusted to account for the promotional pricing, discount, bundle offer, or other promotion applied to the original order.

Gift returns may be handled according to the terms applicable to the original purchase.

12. Fraud Prevention and Abuse

We reserve the right to refuse a return, refund, or exchange if we reasonably suspect:

  • Fraudulent activity.

  • Abuse or excessive use of our return policy.

  • False or misleading claims.

  • Unauthorized return activity.

  • Violations of our Terms and Conditions.

This provision does not limit any rights you may have under applicable law.

13. Changes to This Policy

We may update or modify this Return & Refund Policy from time to time.

Any changes will be posted on this page with an updated Effective Date. We encourage customers to review this policy periodically for the latest information.

14. Contact Us

If you have questions about this Return & Refund Policy or need assistance with a return, please contact us:

OVO Alpha LLC
Website: ovoalpha.com
Email: support@ovoalpha.com
Phone: +1 (307) 310-6304
Mailing Address:
14715 Northern Blvd, Apt 5H
Flushing, NY 11354
United States

We are happy to assist you with any questions regarding returns, refunds, exchanges, or order cancellations.